Policies

In accordance with the principals of veterinary medical ethics as directed by the American Veterinary Medical Association (AVMA), the VCPR is the basis for interaction among veterinarians, their clients and their patients. The VCPR exists when the veterinarian assumes responsibility for making clinical judgements regarding the health of the animal and has sufficient knowledge of the animal(s) to initiate treatment.

To maintain a VCPR, a thorough examination of the patient must be performed within one year of any treatments or medications administered or prescribed.

In accordance with the FDA Compliance Policy Guideline 7132.09 and Health Safety Code Section 11400, we cannot return prescription items. Once these items have left the hospital, we no longer have the assurance of the strength, quality, purity or identity of the articles and it is considered dangerous to return these items to shelf stock.

Medications may be prescribed or used for your pet which may be “Off label use”. This means that the FDA may not have yet approved these drugs specifically for use in some species. If the drug has been prescribed it will be designated “OLU” on the prescription label. The doctor will be happy to answer any questions.

If billing is needed, you may apply for the Care Credit Card – an option for 0% financing for six (6) months.

You can apply in clinic or online (carecredit.com) if you wish.

We also offer a payment program through ScratchPay, which you can apply for at scratchpay.com

DEPOSIT POLICY:

All new clients (or those not seen in over 2 years) will be required to leave a $50 deposit in order to schedule an appointment. If more than 24 hours notice is given, your deposit can be applied to a rescheduled appointment or refunded. If less than 24 hours notice is given, or you fail to come in for your appointment, your deposit will be forfeited.

Walther Animal Clinic does not have an adequate working relationship established with any internet/mail order pharmacies, other than our own. Due to the unknown conditions encountered in transport and storage, as well as the unknown legal status of some pharmacies, we do not authorize or approve prescription requests sent to us by fax or telephone from internet/mail order pharmacies.

If a client wishes to use an internet/mail order pharmacy, we will issue a written prescription to the client which they may submit to the pharmacy of their choice, releasing Walther Animal Clinic (WAC) from liability if the product is misbranded and/or causes harm.